FAQ
How can i buy on shoessy.com
1) Consult. Consult the categories of our products and view further details on each page of the product.
2) Choose. Chose the size (if the option is available) and add the chosen product at the Shopping Bag by clicking on the button: “ADD TO CART”.
3) Check before the purchase. Check all the products you have chosen by clicking “CART” on the upper part of each page. To delete a product from your Shopping Bag, click the “DELETE” button (trash can button)
4) Purchase. Complete your purchase by clicking on “BUY NOW” and following the instructions to give your delivery address and the payment information.
When will you deliver my order?
The standard shipment of products available in stock is normally carried out within 2-5 days. Express shipping provides delivery within 1-3 days. All shipments are made by insured courier to guarantee your purchases as much as possible. After 2:00 pm, orders will be processed the next day.
How can I check my order status?
You can check the state of your order at any time, by accessing the “track my order” section or by your email or SMS if you have provided the correct data.
Can I return a product?
You can return any product purchased on shoessy.com and get a refund, an exchange or a voucher, except the customized products on request. Return shipment is charged of the customer. You must send the product you want to return within 14 days from its delivery date. After 14 days from the delivery date, the products can no longer be returned. It is possible to made a return by reading the “Shipping and Returns” section.
How can I change the product?
You can change or replace the size, model or color. It is not possible to change customized items on request. You can ask for a size change in the “Shipping and Returns” section.
How do I know if a product is available in my size?
There are two ways to check the sizes availability. You can choose the category of product you are interested in and filter by size, or go to the product page where you will find the available sizes in the drop-down menu.
How can I make sure that the order has been placed correctly?
After placing an order on the mimanera.com website, you will receive a confirmation email that your order has been received. If you don’t receive an email within 24 h from the purchase, please contact SHOESSY Customer Service.
If the payment authorization is approved and the product is available, you will receive another email from us where the shipping of your order will be confirmed.
In case of lack of data relating to the order, SHOESSY Customer Service reserves the right to contact you for more information.
Can I change my delivery address once my order has been placed?
In order to grant the delivery in the shortest possible time, all the orders are processed in few hours. This makes it impossible for us to accept the changes as soon as an order has been placed.
Can I change my order once it has been placed?
In order to grant the delivery in the shortest possible time, all the orders are processed in few hours. You are kindly asked to communicate it within 11 am, after that time the modification is not granted.
Can I add a product to an existent order?
We cannot add a new product on an existing order, or combine two orders in the same delivery after placing the order on your site. If you want to add a product to your order, simply place a new order for the next item.
Which size should I choose?
For all SHOESSY products a size guide is provided, in which there is a specific guide for all our brands and accessories.
Can I buy a gift voucher?
Sorry, but it is currently not possible to purchase gift vouchers from our website shoessy.com.
Are the products sold on shoessy.com original?
Of course, all the products on the shoessy.com site are totally original, supplied by the parent companies of the most famous brands of sneakers and reworked directly from our Laboratory.
Are the products purchased online guaranteed?
All products are guaranteed. If you find a manufacturing defect in the products you have purchased, we will repair it or, at our discretion, replace them free of charge.
Damages resulting from normal use and wear are not considered to be factory defects, as well as damages caused by using the product in a different way than that intended.
Which models can I customize?
The models of sneakers you can customize, are those of the most famous brands: Adidas, Converse, Nike, Puma, Vans, Dr. Martens.
Will my personal information remain confidential?
All information provided on shoessy.com will remain reserved and confidential and will be used only for the purposes you approved. For further information please consult our privacy policy.
From which countries can I purchase?
At the moment it is possible to purchase from any country.
What about shipping costs?
Write content to answer to common questions your customers may have about your products, shipping policies..
What about shipping costs?
Shipping costs are shown in the “SHIPPING, CHANGES & RETURNS” Section.
Can I delete an item from my order?
Yes, before sending the order you can delete the item you don't need anymore, from the shopping cart.
Will I receive the same product as the picture?
Of course yes, being handmade products there can be minimal differences in finishes.